Welcome to our FAQ section! At FloraNest Store, we’re committed to making your gardening journey as smooth as possible. Below you’ll find answers to our most commonly asked questions about our affordable plants, delivery service, and customer care.

About Our Products

What types of plants do you specialise in?
We offer a wide range of affordable gardening essentials including fruit trees (apple, pear, dwarf varieties), flowering plants (begonias, clematis, cottage garden plants), bulbs (daffodils, crocus), exotic plants, and practical garden tools. Our selection is carefully chosen to help gardeners of all levels create beautiful outdoor spaces.
Are your plants suitable for beginners?
Absolutely! We carry many beginner-friendly options like bedding plants, dwarf fruit trees, and cottage garden plants that are easy to grow. Our product descriptions include care instructions to help you succeed. For first-time gardeners, we recommend starting with our Children’s Flower Plants or hardy perennials.
How are plants packaged for shipping?
Our gardening experts carefully package each order with special attention to delicate plants and tubers. We use appropriate protective materials to ensure your plants arrive in perfect condition, ready to thrive in your garden.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through our encrypted payment system.
Can I change or cancel my order after placing it?
You may request changes or cancellation within 24 hours of placing your order by contacting our customer service team at [email protected]. After this period, as we begin processing your order immediately, changes may not be possible.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.

Delivery Information

What are my delivery options?
We offer two shipping methods:
Standard Shipping (£12.95): Delivered in 10-15 days after dispatch via DHL or FedEx
Free Shipping: For orders over £50, delivered in 15-25 days after dispatch via EMS
Do you deliver to my country?
We ship globally with just a few exceptions in remote areas of Asia and some other locations. If you’re unsure about delivery to your specific location, please contact our customer service team before placing your order.
How can I track my order?
You’ll receive a dispatch notification email with tracking information once your order is on its way. You can use this tracking number with our courier partners’ websites (DHL, FedEx, or EMS) to monitor your package’s progress.

Returns & Guarantees

What if my plants arrive damaged?
We stand behind every plant we ship. If anything arrives in less-than-perfect condition, you have 15 days from receipt to initiate a return. Contact our customer service team at [email protected] with photos of the damaged items, and we’ll guide you through the simple return process.
Can I return plants if they don’t grow?
While we guarantee the health of plants upon arrival, their subsequent growth depends on many factors including planting conditions and local climate. We’re happy to provide gardening advice if you’re having trouble with any plants – just reach out to our customer service team.
How long do I have to return an item?
You may initiate returns within 15 days of receiving your order. Please contact us first to arrange the return and receive instructions specific to your items.

Didn’t find the answer you were looking for? Our friendly customer service team is always happy to help! Contact us at [email protected] or write to FloraNest Store, 40 Trafford Rd, Salford, GB CH5P 3LP.

Happy gardening from all of us at FloraNest Store!