Returns & Exchanges

At FloraNest Store, we take as much care with your satisfaction as we do with our apple trees and dahlia tubers. While we strive to deliver perfect plants and gardening products every time, we understand that sometimes returns or exchanges are necessary. Please review our policy below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Item must be unused and in its original condition
• Original packaging must be intact (especially important for begonia tubers and blueberry plants)
• Proof of purchase is required
• Return request must be made within 15 days of delivery

Non-Returnable Items

Due to their perishable nature, we cannot accept returns on:

• All live plants including annual bedding plants, citrus trees, and dwarf fruit trees
• Bulbs and tubers (such as daffodil bulbs and clematis)
• Opened bird food and bird food straights

For these items, please inspect your delivery immediately and contact us within 48 hours if there are any issues at [email protected] with photos of the problem.

How to Initiate a Return or Exchange

1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
2. We’ll provide return instructions and a Return Merchandise Authorization (RMA) number
3. Pack the item securely in its original packaging (for blowers, vacs and shredders or dining sets, please include all parts)
4. Ship the package to our address (return shipping is at customer’s expense unless the return is due to our error):
   FloraNest Store Returns
   40 Trafford Rd, Salford, GB CH5P 3LP
5. Once received and inspected, we’ll process your refund or exchange

Return Request Template

Use this template when emailing your return request:

Refund Process

Once your return is received and inspected:

• Refunds will be processed within 5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable (except in cases of our error)
• You’ll receive an email confirmation when your refund is processed

Note: Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges (size, color, or different product):

• Follow the standard return process above
• Clearly state in your email that you’d like an exchange and specify the replacement item
• We’ll process the exchange once we receive your return
• Any price differences will be charged/refunded accordingly

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (like climbing plants instead of cottage garden plants):

• Contact us immediately at [email protected] with photos
• We’ll arrange for a replacement or refund at no additional cost to you
• In some cases, we may ask you to return the item using a prepaid shipping label