At FloraNest Store, we’re as committed to delivering your gardening essentials with care as we are to cultivating our plants. Below you’ll find all the details about our shipping and returns processes to ensure your complete satisfaction.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your gardening needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Please note: We currently ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Our Returns Promise

We offer a 15-day return policy from the date you receive your items (excluding non-returnable products). Your gardening happiness is our top priority!

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in its original condition
  • Original packaging must be intact (especially important for delicate items like begonia tubers)
  • Proof of purchase is required
  • Return request must be made within 15 days of delivery

Non-Returnable Items

Due to their perishable nature, we cannot accept returns on:

  • All live plants (including apple trees, pear trees, citrus trees, and dwarf fruit trees)
  • Bulbs and tubers (such as daffodil bulbs, crocus bulbs, and dahlia tubers)
  • Opened bird food and bird food straights

Important: For non-returnable items, please inspect your delivery immediately and contact us within 48 hours at [email protected] with photos if there are any issues.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Reason for return

Step 2: Pack Your Item

Once we provide return instructions and a Return Merchandise Authorization (RMA) number:

  • Pack the item securely in its original packaging
  • For equipment like blowers, vacs, shredders or dining sets, include all parts

Step 3: Ship Your Package

Send your return to:

FloraNest Store Returns
40 Trafford Rd, Salford,
GB CH5P 3LP

Note: Return shipping is at customer’s expense unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once received and inspected, we’ll process your refund or exchange within 5 business days.

Refund Process

  • Refunds are processed within 5 business days of receiving your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • You’ll receive an email confirmation when your refund is processed

Please note: Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges (size, color, or different product):

  • Follow the standard return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll process the exchange once we receive your return
  • Any price differences will be charged/refunded accordingly

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Need Help?

Our gardening experts are happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours (except weekends).

Thank you for letting FloraNest Store be part of your gardening journey!