Term and Conditions

Welcome to FloraNest Store! These Terms and Conditions outline the rules and regulations for using our website (www.cheapplantsales.com) and purchasing our gardening products.

1. About Us

FloraNest Store is a UK-based online retailer specialising in quality gardening products including plants, trees, bulbs, garden equipment, and bird care products. Our registered address is:

FloraNest Store
40 Trafford Rd, Salford,
GB CH5P 3LP

2. Website Use

2.1 Eligibility

To place orders on our website, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding contracts
• Reside in a country we ship to (excluding certain Asian countries and remote locations)

2.2 User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information
• Not use the site for any illegal or unauthorised purpose
• Not reproduce, duplicate, copy or resell any part of our site
• Not damage, interfere with or disrupt the website

2.3 Intellectual Property

All content on this website (text, images, logos, product descriptions) is the property of FloraNest Store and protected by intellectual property laws. You may not use any content without our express written permission.

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. Plant sizes are approximate and may vary seasonally.

3.2 Product Availability

All orders are subject to availability. If an item becomes unavailable after you place your order, we will notify you and offer a refund or alternative product.

3.3 Non-Returnable Items

Due to their perishable nature, we cannot accept returns on:

• All live plants (including fruit trees and citrus trees)
• Bulbs and tubers (daffodil bulbs, crocus bulbs, dahlia tubers, etc.)
• Opened bird food products

Please inspect these items immediately upon delivery and contact us within 48 hours if there are any issues.

4. Ordering and Payment

4.1 Placing an Order

When you place an order, you are making an offer to purchase which we may accept or decline. Order confirmation emails do not constitute acceptance of your order.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order processing.

4.4 Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

5.2 Delivery Times

Delivery times are estimates only and may be affected by factors beyond our control including customs processing and local delivery conditions.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected].

6. Returns and Refunds

6.1 Returns Policy

We offer a 15-day return policy from the date you receive eligible items. To qualify for a return:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required
• Return request must be made within 15 days of delivery

6.2 Return Process

1. Contact us at [email protected] with your order number and reason for return
2. We’ll provide return instructions and a Return Merchandise Authorization (RMA) number
3. Pack the item securely in its original packaging
4. Ship to: FloraNest Store Returns, 40 Trafford Rd, Salford, GB CH5P 3LP

Return shipping is at customer’s expense unless the return is due to our error.

6.3 Refunds

Refunds are processed within 5 business days of receiving your return. Shipping costs are non-refundable (except in cases of our error).

6.4 Exchanges

For exchanges, follow the standard return process and clearly state in your email that you’d like an exchange and specify the replacement item.

7. Liability and Disputes

7.1 Our Liability

FloraNest Store’s liability is limited to the purchase price of the product. We are not liable for:

• Indirect or consequential losses
• Loss of profits, income or anticipated savings
• Loss of or damage to your reputation

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to These Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website.

9. Contact Us

For any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Postal Address: FloraNest Store, 40 Trafford Rd, Salford, GB CH5P 3LP